HELP DESK 24/7/365.
Protecting and serving client operations in Qatar and throughout the region.
AVT Help Desk Service solutions are designed for organisations who need instant, flexible, front line support that meet the demands of a their increasingly sophisticated AV infrastructure and systems. Our AV solutions are designed to be user-friendly, intuitive and to streamline and simplify AV equipment and technologies.
Outsourcing help desk services can dramatically increase an organisation’s productivity and reduce operational costs and AVT has devised a package of benefits for our client operations including:
24/7/365 Technical Response fault logging and call handling for fast resolution
Dedicated Customer Service team for a single point of contact solution
Multilingual help desk support
Contract coordination and centralised service coordination
Device, usage, statistics and reporting
Asset management to track and schedule maintenance
Remote monitoring and control of AV resources and environmental systems